Terms of service

Last Updated: 25 August 2026

These Terms of Service govern your use of the Hyeglo Beauty website and any purchases made through the website. By accessing our website or placing an order, you agree to be bound by these Terms.

Hyeglo Beauty is a brand operated by Kat Brands Private Limited.

1. General

You must be at least 18 years old to place an order on our website. If you are under 18, you may use the website only with the permission and involvement of a parent or legal guardian.

You agree to use the website only for lawful purposes and not to misuse, interfere with, or attempt to gain unauthorised access to our website, systems, or services.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate and up to date.

Product colours and appearance may vary slightly depending on your device or screen settings. Packaging may also vary from time to time.

If we identify an error in product information, pricing, or availability, we reserve the right to correct the error.

3. Orders

When you place an order, you will receive an order confirmation acknowledging that we have received your order.

We reserve the right to cancel or decline an order in certain circumstances, including where:

  • A product is unavailable.

  • There is an error in product or pricing information.

  • We are unable to fulfil the order.

  • The order appears to be fraudulent or unauthorised.

If we cancel an order after receiving payment, the amount paid for the cancelled order will be refunded in accordance with our Refund and Return Policy.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices may change from time to time. Any price change will not affect an order that has already been confirmed, except where the displayed price was clearly incorrect.

Payments are processed through the payment methods available on our website. Payment information may be handled directly by third-party payment service providers.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines provided on our website.

Delivery times may vary depending on your location, product availability, courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

For information regarding delivery charges, serviceable locations, and estimated delivery timelines, please refer to our Shipping Policy.

6. Returns, Refunds and Cancellations

Returns, refunds, and cancellations are subject to the terms set out in our Refund and Return Policy.

Please review the policy before placing an order.

Nothing in these Terms is intended to limit any rights available to you under applicable consumer protection laws.

7. Product Use

Our products should be used only as directed on the product packaging and website.

Please review the product description, ingredients, and directions before using any product. If you have known allergies or sensitivities, carefully review the ingredients before use.

Individual results may vary, and we do not guarantee that a product will provide a particular result for every customer.

8. Intellectual Property

All content available on our website, including text, images, photographs, logos, designs, graphics, videos, and branding, belongs to or is used by Kat Brands Private Limited and Hyeglo Beauty with appropriate rights.

You may not copy, reproduce, modify, distribute, or use our content or branding for commercial purposes without our prior written permission.

9. Reviews and Feedback

If you submit a review, photograph, comment, or other feedback to us, you are responsible for ensuring that the information provided is genuine and does not violate the rights of another person.

We may use reviews and other feedback submitted by customers for purposes such as displaying them on our website and promoting our products.

We reserve the right to remove content that is misleading, unlawful, offensive, or otherwise inappropriate.

10. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, the website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the extent permitted by applicable law, Kat Brands Private Limited will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Any rights available to consumers under applicable law will continue to apply.

14. Contact Us

If you have any questions regarding these Terms, our products, or your order, you may contact us using the details below:

Kat Brands Private Limited
Brand: Hyeglo Beauty
Email: support@hyeglobeauty.com