Privacy policy

Last Updated: 25 August 2026

At Hyeglo Beauty, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use our website or interact with us.

Hyeglo Beauty is a brand operated by Kat Brands Private Limited ("Kat Brands", "we", "us", or "our").

1. Information We Collect

We collect information that you provide to us when you place an order, sign up for our communications, contact us, leave a review, or otherwise interact with our website.

This may include:

  • Your name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Order and purchase details

  • Payment and transaction-related information

  • Information you provide when contacting our customer support team

  • Reviews, feedback, or other information you choose to share with us

  • Your communication and marketing preferences

We may also collect certain information automatically when you browse our website, such as your IP address, browser and device information, pages you visit, and information about how you interact with our website.

We aim to collect only the information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Process payments, refunds, returns, and other transactions

  • Send order confirmations and delivery updates

  • Respond to your questions and provide customer support

  • Improve our products, website, and customer experience

  • Understand how customers use our website

  • Manage reviews, feedback, promotions, and other activities

  • Send offers, product updates, and other marketing communications where you have opted in or where otherwise permitted

  • Protect our website, business, and customers from fraud, misuse, or unauthorised activity

  • Maintain appropriate business and transaction records

  • Meet our legal, tax, accounting, and regulatory requirements

  • Establish, exercise, or defend our legal rights

Where we rely on your consent to process personal information, we will obtain and use that consent in accordance with applicable requirements. Where permitted, we may also process information where it is necessary for fulfilling your order, providing our services, complying with our legal obligations, or for other legitimate business purposes.

3. Marketing Communications

If you choose to receive marketing communications from us, we may contact you by email, SMS, WhatsApp, or other available communication channels.

These communications may include information about new products, offers, discounts, launches, promotions, and other updates from Hyeglo Beauty.

You can unsubscribe from marketing communications at any time by using the unsubscribe or opt-out option provided in the relevant communication.

Please note that opting out of marketing communications will not prevent us from contacting you about an order, delivery, payment, customer support request, or other service-related matter.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect any processing that was lawfully carried out before the withdrawal.

4. Cookies

Our website may use cookies and similar technologies to make the website work properly and to understand how visitors use it.

Cookies may help us remember your preferences, understand website traffic, improve your browsing experience, and measure the performance of our marketing activities.

Where required, we will obtain your consent before using cookies for purposes that require consent.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if certain cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers and partners who help us operate our business and provide our products and services. This may include providers involved in:

  • Payment processing

  • Order fulfilment, shipping, and logistics

  • Customer support

  • Website hosting and technology services

  • Cloud storage and infrastructure

  • Marketing and communication

  • Analytics and website performance

  • Fraud prevention and security

  • Professional, legal, accounting, and other business services

These service providers may process personal information on our behalf and will receive only the information reasonably necessary for the relevant service.

We may also share information where required or permitted by law, regulation, court order, or a lawful request from a government or regulatory authority.

If Kat Brands is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may also be transferred or disclosed as part of that transaction, subject to applicable requirements.

6. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider. We do not intend to store complete payment card details on our own systems unless required and permitted under applicable requirements.

The use of your payment information by a third-party payment provider may also be governed by that provider's own terms and privacy policy.

7. International Processing

Some of our service providers or technology partners may be located outside India or may process information in other countries.

Where personal information is transferred to or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Access to personal information is limited to employees, personnel, and service providers who need the information for legitimate business purposes. We also maintain appropriate security measures for our systems and business operations.

Depending on the nature of the information and the systems involved, these measures may include access controls, authentication, data protection, monitoring, and backups.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach or security incident, we will take appropriate steps to investigate, contain, and respond to it and make any notifications required under applicable requirements.

9. How Long We Keep Your Information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected or for other legitimate business purposes.

We may retain certain information for longer where necessary to maintain business records, comply with legal, tax, or regulatory requirements, resolve disputes, prevent fraud, or protect our legal rights.

We periodically review the information we hold and, when it is no longer required, take reasonable steps to delete, anonymise, or otherwise dispose of it securely, subject to any applicable retention requirements.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Ask us what personal information we hold about you

  • Request correction or updating of inaccurate or incomplete information

  • Request deletion of your personal information where applicable

  • Withdraw consent where you have provided it

  • Raise a complaint or grievance about how we handle your personal information

  • Exercise any other rights available to you under applicable data protection requirements

To exercise these rights, please contact us using the details provided in the Contact Us section below.

We may ask for reasonable information to verify your identity before processing your request. We will handle valid requests within the timelines required under applicable law.

11. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children except where permitted under applicable law and subject to any consent, verification, or other safeguards that may be required.

If you believe that a child has provided us with personal information without the required consent or safeguards, please let us know so that we can review the matter and take appropriate steps.

12. Third-Party Links

Our website may contain links to other websites or services operated by third parties.

Those websites and services have their own privacy practices, which are not covered by this Privacy Policy. We recommend reviewing their privacy policies before sharing your personal information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, services, or applicable requirements change.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where appropriate, we may also provide additional notice in relation to material changes.

We encourage you to review this page periodically for any updates.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to raise a privacy-related complaint or grievance, you may contact us at:

Kat Brands Private Limited
Brand: Hyeglo Beauty
Email: support@hyeglobeauty.com

Grievance Officer

Akshita Bansal
Email: support@hyeglobeauty.com

The Grievance Officer will handle privacy-related complaints and grievances in accordance with applicable requirements and our internal data protection processes.