Refund policy

Last Updated: 25 August 2026

At Hyeglo Beauty, we want you to have a smooth shopping experience. As our products are beauty and personal care products, we follow certain hygiene standards and therefore have a limited return and replacement policy.

1. Returns and Replacements

We do not accept returns or exchanges for products that have been opened or used.

A replacement will be provided only if:

  • The product received is damaged; or

  • You have received the wrong product.

To request a replacement, you must contact us within 48 hours of delivery.

2. Reporting an Issue

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with the following:

  • Your Order ID

  • Clear photographs of the product and packaging

  • An unboxing video

The unboxing video is required to help us verify the condition of the package and product at the time of delivery.

Requests made after 48 hours of delivery may not be eligible for replacement.

Once we receive the required information, we will review the request and confirm whether the replacement is approved.

3. Replacement Process

If your replacement request is approved:

  • We will arrange a reverse pickup of the product from you.

  • The replacement will be provided at no additional cost.

  • The replacement will generally be dispatched within 5–7 business days after approval.

  • Replacement is subject to product availability. If the same product is unavailable, we will contact you regarding the available options.

No refund will be provided for damaged or incorrect products. The remedy for an approved claim under this policy will be a replacement.

4. Non-Returnable Products

We do not accept returns or replacements for:

  • Products that have been opened or used

  • Orders where the customer has changed their mind

  • Products that are not damaged or incorrect

  • Minor variations in product colour or appearance due to differences in screens, lighting, or display settings

5. Order Cancellation

You may request cancellation of your order before it is dispatched.

Once an order has been dispatched, it cannot be cancelled.

If a prepaid order is cancelled by us before dispatch, you will receive a full refund of the amount paid.

6. Delivery Refusal and Returned Orders

Cash on Delivery (COD) Orders

If a COD order is refused at the time of delivery or is returned to us because of repeated failed delivery attempts, the order may be re-shipped after payment of the applicable shipping and RTO charges.

Prepaid Orders

For prepaid orders, if the order is refused or returned to us due to repeated failed delivery attempts or reasons attributable to the customer, no refund will be provided.

Please make sure that your shipping address and contact details are correct and that someone is available to receive the order.

7. Refunds

All purchases are final and no refunds will be provided, except where Hyeglo cancels a prepaid order before dispatch.

For eligible prepaid order cancellations made by Hyeglo, the full amount paid will be refunded to the original payment method.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

8. Contact Us

For any replacement or order-related queries, you may contact us at:

Kat Brands Private Limited
Brand: Hyeglo Beauty
Email: support@hyeglobeauty.com

Please include your Order ID, relevant photographs, and unboxing video when reporting a damaged or incorrect product.